You are advised to go through the terms of service before proceeding with any engagement with us:
This website is operated by Planet Accounting Solutions. Throughout the site, the terms “we”, “us” and “our” refer to Planet Accounting Solutions. Planet Accounting Solutions offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Legal Jurisdiction: For any disputes, the legal jurisdiction will be prima facie to the jurisdiction of Planet Accounting Solutions itself, and by considering the Planet Accounting Solutions' local address closest to the place of supply.
SECTION 2 - GENERAL CONDITIONS
That our Customers / Clients understand that we charge our customers based on the estimated hours spent and should not be assumed for task accomplishment. Our charges are based on hours spent on your project irrespective of whether the task is completed or not. It is always possible that any task may go unaccomplished due to various reasons like Service limitations, this is however less likely as our developers are a team of highly experienced professionals who has vast experience in the domain that they work on. We recommend our clients prepare a process document that describes the whole process flow in great detail along with a flow chart in order to avoid further confusion in estimating the projected hours hence we can estimate the correct hours we can finish the project with no further confusion. We render our services to the best of our capabilities and try our best to accomplish what our Clients look to achieve, however, it is often possible that we are left helpless in achieving certain tasks due to limitations in the software that we deal with. In such a scenario, we come up with the best alternative workaround or recommendations as per industry standards. We always strive to hire the best expertise in the industry and try our best to accomplish what our Clients look to achieve, however, the same cannot be taken for granted. Any requests that are not part of the original approved plan (list of Tasks) would be considered change requests or new requests and would be billed extra for the extra efforts that we will be taking irrespective of whether it is a mandatory instance or a feature based on your process requirements. In order to avoid such a scenario, we advise our customers to make sure they receive and approve a copy of the original project plan before accepting any proposal and going ahead with the proposed implementation. This is to avoid any future complications.
To be more precise, our charges are solely for the efforts that we spend on your requirement and should not be considered as a guarantee in fulfilling your requirement.
Our priority has always been to serve in the best interest of our customers and b we always advise our customers to stay aware of the complexities involved in any implementation/ system integration process in order to avoid any future conflict of interest.
Our Developers are highly skilled professionals and It is possible that our developers are always not in line with what our customer's requirements are and this affects the outcome of the project. In such scenarios, customers should ensure that the developer has understood their requirement and are completely in line with the developer. In case of any such event of a miscommunication, the customer should fully compensate Planet Services for the time & effort our developers will be putting into finding a perfect solution for you. In such scenarios, we always suggest you make the best use of the initial consultation and ask our consultants/developers to listen to your requirement patiently and also give them back a patient hearing in what solution they have for you.
Our developers are experts in referring to tutorials and going thru documentation that is necessary that may involve third-party integrations and you understand that we put in our efforts in doing the same and any such efforts must be compensated by our clients irrespective of whether the goal is achieved or not.
Clients are expected to document their own workflow and have the same check for feasibility with us before agreeing to work together on a project.
We will be responsible only for the task that will be shared with you and any extra task would be charged extra based on the efforts required
You should have a clear idea of all the tasks that will be carried out and please ask for detailed documentation.
You are advised not to rely on assumptions and be clear about the deliverables.
We will be providing you services within the limitations of our skillset. Our charges are based on the effort that we take in working to achieve your goals and should not be considered as a guarantee to achieve what you are looking for. To be more precise, we will be charging you for every hour that we would spend on your project starting from discussions, documentation, implementation, post-implementation training, and support.
At no point in time, it should be considered or assumed that we are providing new services on the guarantee of deliverables. Our services are more focused on the consultation time and the effort in hours that we spend for you.
We appreciate our client’s patience and time and the amount of trust that you put into us and we assure you we will not leave any stone unturned and we will work in the best interest of your organization.
We shall not entertain any request that is out of scope and is not documented and shared with you based on assumptions.
No dispute shall be entertained claiming any work that has been not completed as mentioned in the scope of the work and you are expected to accept the limitations both on the sides of our resources and any/third-party applications.
It may be noted, that we would require you to tag your services with us before initiating any sort of consultation. This is to ensure our time & efforts are not wasted when the discussion breaks anywhere in between.
Any task would be taken up by our developers only once a 100% payment of the total agreed amount is paid in advance.